Terms & Conditions

Last Updated: October 2026

Welcome to BEEN Mart (accessible at our website). By accessing or using our website, browsing our product catalog, or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General Overview

• BEEN Mart operates as an online e-commerce platform offering quality products delivered nationwide.

• By placing an order on our platform, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

• We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Product Availability & Pricing

• Accuracy: We make every effort to display the colors, specifications, and details of our products as accurately as possible. However, actual colors may vary slightly depending on your device’s display settings.

• Pricing: All product prices are listed in Bangladeshi Taka (BDT / ৳) and include applicable taxes unless otherwise stated.

• Price Changes & Errors: BEEN Mart reserves the right to adjust product prices, offer discounts, or discontinue items at any time. In the event of a pricing or typographical error, we reserve the right to cancel any orders placed for the incorrectly priced item prior to dispatch.

3. Orders & Cash on Delivery (COD) Policy

• Order Placement: Placing an item in your digital cart does not reserve the item. An order is submitted once you complete the checkout process and receive an Order Confirmation ID.

• Order Verification: Because we operate on a Cash on Delivery (COD) payment model, BEEN Mart reserves the right to contact you via phone, SMS, or WhatsApp to verify your delivery details and order intent before dispatching your package.

• Refusal of Order: We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to, unverified contact numbers, incomplete shipping addresses, stock unavailability, or suspected fraudulent activity.

4. Shipping & Delivery

• Delivery Timeline: Standard delivery timelines vary based on your location (inside or outside major cities). Estimated delivery times provided at checkout are estimates and not guaranteed delivery dates.

• Receiving Parcels: At the time of delivery, the customer is required to pay the full invoice amount in cash to the delivery representative.

• Failure to Collect: Repeated refusal or failure to accept verified Cash on Delivery parcels without valid cause may result in your address or phone number being restricted from placing future orders on BEEN Mart.

5. Returns, Exchanges & Refunds

• All returns, replacements, and refunds are governed strictly by our official [Refund & Return Policy] (hyperlink to your policy page).

• Claims for damaged, missing, or incorrect products must be submitted to our customer support team within 48 hours of parcel receipt along with valid proof (photos or unboxing video).

6. User Conduct & Intellectual Property

• Intellectual Property: All logos, trademarks, website design assets, text, graphics, and product media published on BEEN Mart are the exclusive property of BEEN Mart. You may not copy, reproduce, or redistribute any content without prior written permission.

• Prohibited Use: Users are prohibited from using the website to upload malicious code, collect personal data of other users, transmit unauthorized advertising, or engage in any fraudulent activity.

7. Limitation of Liability

• BEEN Mart shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website or products.

• We are not responsible for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, transportation strikes, national holidays, or courier disruptions.

8. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

9. Contact Information

If you have any questions, concerns, or inquiries regarding our Terms & Conditions, please reach out to us:

• Business Name: BEEN Mart

• Customer Helpline: +880 1711070241

• Email Support: mhthin120670@gmail.com

• WhatsApp Support: +880 1673567143