Refund & Return Policy

At BEEN Mart, customer satisfaction is at the heart of everything we do. We take great care in packaging and inspecting every product before shipment. However, if you receive a damaged, defective, or incorrect product, we are here to make it right.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, your request must meet the following conditions:

• Timeframe: You must notify our customer support team within 48 hours (2 days) of receiving your delivery.

• Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it, with all original tags, boxes, and accessories intact.

• Valid Reasons for Return:

  • Received a damaged, broken, or defective item.

  • Received the wrong product, size, or color compared to your order.

  • Missing items from the parcel.

Note: Change of mind after receiving an undamaged product is generally not eligible for a refund, but may be considered for product exchange at our discretion (additional shipping charges apply).

2. How to Claim a Refund or Exchange

1. Take Photos/Videos: Immediately record a short unboxing video or take clear photos showing the defective/damaged item and the shipping label on the package.

2. Contact Support: Reach out to us via WhatsApp or email at support@beenmart.com with your Order ID and the media proof within 48 hours.

3. Verification: Our quality control team will review your request within 24 hours.

4. Product Pickup / Return: Once approved, we will arrange for our courier to pick up the item or request you to ship it back to our address.

3. Refund Methods (For Cash on Delivery Orders)

Since all purchases on BEEN Mart are made via Cash on Delivery, approved refunds will be issued through one of the following methods:

• Mobile Financial Service (MFS): Refund sent directly to your bKash, Nagad, or Rocket account within 3 to 5 business days after we receive and inspect the returned item.

• Store Credit / Voucher: Instant credit added to your BEEN Mart account or issued as a coupon code for your next purchase.

• Replacement / Exchange: Free replacement sent to your address (subject to stock availability).

4. Non-Refundable Items & Conditions

• Items damaged due to customer misuse, improper handling, or accidental drops after delivery.

• Requests made after 48 hours of receiving the package.

• Consumable, personal hygiene, or clearance/sale items (unless received damaged).

5. Delivery Charges Policy

• BEEN Mart's Fault: If the return is due to a damaged, defective, or wrong item sent by us, BEEN Mart will cover 100% of the return and replacement shipping costs.

• Customer Exchange: If you wish to exchange a size or item due to personal preference, the customer will be responsible for the round-trip delivery charges.

6. Contact Us

If you have any questions regarding your refund or exchange, please get in touch:

• Helpline: +880 1711070241 (Mahmood)

• WhatsApp Support: +880 1673567143 (Mahmood)

• Email: mhtuhin120670@gmail.com