Payment Policy

At BEEN Mart, we want to make your shopping experience as safe, simple, and worry-free as possible. To ensure complete peace of mind, we currently operate entirely on a Cash on Delivery payment model.

1. Payment Method: Cash on Delivery (COD)

• How it Works: You place your order on our website today, and you pay in cash only when your package is physically delivered to your doorstep by our delivery partner.

• No Online Hassles: There is no need to enter credit card details, use mobile banking apps, or make advance online payments.

2. Order Confirmation Process

Because we offer Cash on Delivery, we like to ensure every order is authentic and intentional before dispatching:

• Once you place an order on BEEN Mart, our customer support team may contact you via phone or SMS to verify your address and confirm your order.

• Please ensure your provided phone number is active and reachable to avoid any delays in shipping.

3. Delivery & Inspection Guidelines

• Inspection Policy: Once the delivery agent hands over your package, you are welcome to verify the outer packaging. (Note: Opening the sealed product inner packaging before making the cash payment depends on the courier company’s standard delivery guidelines).

• Exact Change: When your package arrives, we kindly request you to keep the exact cash amount ready for the delivery agent to ensure a smooth handover.

4. Pricing & Currency

• All prices listed on BEEN Mart are in Bangladeshi Taka (BDT / ৳) and include applicable taxes unless otherwise stated.

• Delivery charges (if applicable) will be clearly shown at checkout before you finalize your order.

5. Customer Support

If you have any questions regarding your order status, delivery timeline, or need assistance, feel free to reach out to us:

• Customer Helpline: +880 1711070241 (Mahmood Hossain)

• Email Support: mhtuhin120670@gmail.com

• WhatsApp / Live Chat: Available directly on our website.