Privacy Policy

Last Updated: October 2026

At BEEN Mart, accessible from our website, protecting the privacy and security of our visitors and customers is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use it, and the safeguards we have in place to protect your personal data.

By accessing or using the BEEN Mart website, you consent to the data practices described in this policy.

1. Information We Collect

To process your orders, deliver products, and provide a seamless shopping experience, we collect the following types of information:

• Personal Details: When you place an order or contact us, we collect personal details such as your Full Name, Delivery Address, Phone Number, and Email Address.

• Order & Transaction Data: Information related to the products you purchase, delivery preferences, and order confirmation records. (Note: Since we operate on a Cash on Delivery model, we do not collect or store online banking passwords or credit card numbers).

• Device & Technical Information: We automatically collect standard log data when you visit our site, including your IP address, browser type, operating system, referring URLs, and pages visited.

• Cookies & Tracking Data: We use cookies and pixel technologies (such as the Meta Pixel) to improve site navigation, analyze web traffic, and deliver personalized product recommendations and advertisements on platforms like Facebook and Instagram.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes, including:

1. Order Processing & Fulfillment: To dispatch your order, coordinate with courier services, and deliver parcels directly to your address.

2. Order Verification & Customer Support: To contact you via phone, SMS, or WhatsApp to verify your Cash on Delivery order details or respond to support inquiries.

3. Improving Our Services: To analyze website performance, optimize page layouts, and enhance product offerings based on shopping trends.

4. Marketing & Promotions: To show you relevant product ads on social media platforms (you can opt out of targeted advertising via your browser or social media settings).

3. Sharing Your Information with Third Parties

We respect your privacy and never sell, rent, or trade your personal information to third-party advertisers. We only share necessary data with trusted service providers who assist us in operating our business:

• Courier & Logistics Partners: We share your name, delivery address, and phone number with third-party courier services solely for the purpose of delivering your parcel.

• Analytics & Advertising Providers: We share anonymized browsing data with partners like Meta (Facebook) and Google Analytics to measure ad performance and website traffic.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities in Bangladesh.

4. Data Security & Retention

• Protection Measures: We implement standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal data against unauthorized access, alteration, or disclosure.

• Data Retention: We retain your personal information only as long as necessary to fulfill order requirements, comply with accounting/legal obligations, or resolve customer disputes.

5. Your Rights & Choices

As a user of BEEN Mart, you have the right to:

• Access & Correct: Request access to or correction of your personal contact information stored in our system.

• Opt-Out of Communications: Request to stop receiving promotional phone calls, SMS updates, or marketing emails at any time.

• Cookie Control: Choose to disable cookies through your individual browser options (though some site features may not function as smoothly).

6. Third-Party Links

Our website may contain links to external sites (such as our official Facebook page or WhatsApp support line). We are not responsible for the privacy practices or content of third-party platforms. We encourage you to read the privacy policies of any third-party websites you visit.

7. Updates to This Policy

BEEN Mart reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

• Business Name: BEEN Mart

• Customer Helpline: +880 1711070241 (Mahmood Hossain)

• Email Support: mhtuhin120670@gmail.com

• WhatsApp Support: +880 1673567143